Molecular CBD Shop Return Policy

By purchasing a product at Molecular CBD Shop, you are demonstrating that we are selling CBD hemp products. We are committed to being FDA compliant and make no claims that the products diagnose, treat, or cure any disease. Always consult with your health care provider before starting any new natural alternative or holistic therapy. 

By purchasing any products, you are demonstrating you understand the present status and research of CBD products. 

Money Back Guarantee

We stand behind our product. If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days.

Customer is responsible for return shipping costs. Product must be returned to receive a refund. Once product is received a refund will be issued.

How to do a return:

You may return for refund products that are unopened within 30 days of receiving the delivery. Or if you are unsatisfied, you may return the product within 30 days.

Please enclose your order information and why you are returning it. You can ship your return to: 

Molecular CBD Shop
6320 Brookside Plaza #279
Kansas City, MO 64113 

Return shipping is paid for by the customer. We recommend getting tracking on your return. Molecular CBD Shop is not liable for lost returns that cannot show proof of delivery to our returns address. 

How to get a refund:

Upon your product being processed, a refund will be issued. Refunds can take up to 15 business days to appear in your account. Once the refund has been issued, you will receive an e-mail notification. Refunds will be applied to the original credit card used at the time of purchase. 

If a gift card was used, refunds would be applied back through a digital gift card. If you used a gift card and credit card, you would be refunded the credit card amount back to the credit card, and the gift card amount back to the gift card.

Was your item a gift? 

If you received a product from Molecular CBD Shop as a gift and would like to return it, please submit your return and provide the following information:

  1. Your name and e-mail address.
  2. Give the purchaser’s name or order number. 
  3. Do you want a store credit or a refund credited back to the original form of payment? Store credit will be issued to your e-mail. Please enclose your order information and why you are returning it address. 

Holiday Shopping Policy

Orders shipped between November 22nd and December 22nd may be returned until January 22nd for a refund. Products must still be unopened. Damaged or defective items still need to be e-mailed about within 72 hours of order delivery. 

Shipping & Handling 

Shipping and handling fees are non-refundable. The customer pays return shipments. 

Digital Gift Cards 

Digital gift cards are available for purchase. Digital Gift Cards never expire. 

  • Digital Gift Cards are sent via e-mail to the recipient. Delivery to an incorrect but deliverable address or a nonexistent address as provided by the purchaser is the responsibility of the purchaser.
  • We have the right to cancel Digital Gift Cards if obtained fraudulently.
  • Digital Gift Cards can be redeemed for online purchases by entering the Digital Gift Card number during checkout. 
  • When merchandise is ordered along with Digital Gift Cards, sales tax, and shipping and handling will be applied to the merchandise portion of the order - not the Digital Gift Cards.
  • Digital Gift Card purchases are not eligible for promotional discounts.
  • Digital Gift Cards cannot be returned for cash value. 

Use of a Digital Gift Card constitutes acceptance of the following terms: Cards cannot be redeemed for cash, except as required by law. This Card is issued by Molecular CBD Shop and is redeemable for merchandise only in the unless otherwise required by applicable law. This Card may not be used for payment on any credit card account, to purchase another Gift Card, or toward previously purchased merchandise. Treat this Card as cash. If this code is lost, stolen, or destroyed, Molecular CBD Shop may replace it if you provide the order number. Replacement codes will be the value of the Card at the time Molecular CBD Shop receives your report of loss, theft, or unauthorized use. This Card carries no expiration date.